Customer Success Manager

Be the person who makes sure a new customer’s first 7 days with JOJO actually go well – from onboarding to their first custom workflow going live.

What you’ll do:

• Own onboarding and early relationship for new SME and startup customers
• Coordinate custom workflow requests with the product team
• Identify churn risk early and turn it around

What we’re looking for:

• 2+ years in customer success or account management, ideally at a B2B SaaS company
• Comfortable explaining technical concepts to non-technical stakeholders
• Fluent in Mandarin and English